TEAM EMOTIONAL INTELLIGENCE
Teams must create a balance between their attention to the task and their attention to people relationships. Research shows that the predominant reason for team performance issues is a lack of attention to people issues. Team members are often task experts. They are not necessarily well versed in the actions and strategies necessary for smooth team functioning. Barbara is certified by EI World and GEI Partners in a Team Emotional Intelligence Assessment tool. The process uses 15 years of validated group/team research as its foundation and has determined what exactly makes for a high performance team.
Teamwork and Collaboration is a strategic objective in organizations today. Emotions emerge during every human interaction and therefore team settings are naturally hotbeds of emotion. To establish a high-performance team culture, teams must master the ability to facilitate teamwork and collaboration. Building a high-performance team culture requires developing a strong partnership among the team, the team leader, and key stakeholders, including senior management and governing bodies. All three groups play a key role as all three affect the team’s probability of success. Research shows that up to 25% of a team’s performance is due to a team’s level of Team Emotional Intelligence. The process includes working on the following nine factors and is built while the team conducts it's work:
- Understand relevant information about one another’s preferences and backgrounds.
- Address counterproductive behavior that hurts team performance.
- Respect, value and support each other.
- Continually evaluate the team’s processes and products.
- Build resources (e.g. time and language) for managing emotionally charged issues.
- Maintain a “can-do,” hopeful attitude.
- Proactively and decisively address problems.
- Continually build an awareness of relevant issues in the larger organization.
- Build relationships with stakeholders + influencers to help the team achieve its goals.
Aside from these nine team emotional intelligence norms, the survey measures foundational aspects of team functioning, e.g. clear goals, roles and responsibilities.